Privacy Policy

Effective Date: 1st August 2026

Last Updated: 1st August 2026

Skyline Scaffolding Group Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.skylinescaffoldinggroup.co.uk, request a quotation, or engage our scaffolding services.

1. Who We Are (Data Controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Skyline Scaffolding Group Ltd is the data controller responsible for your personal data.

• Company Name: Skyline Scaffolding Group Ltd

• Company Registration Number: 17305713

• Registered Office Address: Unit 6, Riverside Court, 

  Huntingdon Way, Measham, DE12 7DS

• Data Protection Contact / Officer: Stephen Thomas

• Email Address: enquiries@skylinescaffoldinggroup.co.uk

2. Personal Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you depending on how you interact with us:

• Identity Data: First name, last name, title, company name, and job title.

• Contact Data: Email address, telephone numbers, billing address, site delivery address, and postal address.

• Property & Site Data: Details regarding the property where scaffolding is to be erected (e.g., site access notes, photos, structural details).

• Financial Data: Payment details, bank account numbers, and billing history (processed securely via our payment gateways).

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

• Usage Data: Information about how you use our website, services, and contact forms.

• Marketing & Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Personal Data

We collect data from and about you through different methods:

• Direct Interactions: You give us your contact, financial, and site information by filling in forms on our website, requesting a site survey or quote, communicating with us via phone or email, or subscribing to our updates.

• Automated Technologies or Interactions: As you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and web analytics tools.

• Third Parties or Publicly Available Sources: We may receive personal data about you from third parties, such as main contractors, local planning authorities, or public registers (e.g., Companies House).

4. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data under the following lawful bases:

• Providing quotes and site surveys

• Contractual Necessity 

• Delivering scaffolding services, erecting/dismantling structures, and managing payments

• Performance of a Contract 

• Managing our relationship

• Legal Obligation / Legitimate Interests (keeping records updated)

• Site safety, risk assessments, and insurance compliance

• Legal Obligation (Health & Safety regulations) / 

• Administering and protecting our website

• Marketing our scaffolding services 

5. Who We Share Your Data With

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business:

• Subcontractors & Site Operatives: Scaffolding engineers, safety inspectors, or transport providers assisting with your project.

• Local Authorities & Regulatory Bodies: For local council scaffolding permits, highway licenses, or Health and Safety Executive (HSE) reporting.

• Service Providers: IT, web hosting, CRM software, and cloud storage providers who host our business systems.

• Professional Advisers: Insurance companies, legal counsel, auditors, and accountants.

• Law Enforcement: Courts, law enforcement, or regulatory bodies where required by law.

6. International Data Transfers

Our business is based in the United Kingdom. Whenever possible, we store and process your data within the UK or European Economic Area (EEA). If any of our software service providers transfer data outside the UK/EEA, we ensure adequate protection mechanisms are in place (such as UK International Data Transfer Agreements or Standard Contractual Clauses).

7. How Long We Keep Your Personal Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, safety, or reporting requirements.

• Customer Account & Project Records: Retained for up to 7 years following completion of work (to comply with tax laws and potential legal claims/insurance requirements).

• Quotation Enquiries (Non-clients): Retained for 12–24 months from the date of inquiry, after which it is securely deleted.

• Website Analytics Data: Retained according to our cookie retention schedules (typically up to 2 years).

8. How We Keep Your Data Secure

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, contractors, and agents who have a legitimate business need to know.

9. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you (a "Subject Access Request").

• Right to Rectification: Request correction of inaccurate or incomplete personal data.

• Right to Erasure: Request the deletion of your personal data where there is no good reason for us to continue processing it (the "right to be forgotten").

• Right to Restrict Processing: Request the suspension of processing your personal data in certain scenarios.

• Right to Data Portability: Request the transfer of your personal data to you or a third party in a structured, machine-readable format.

• Right to Object: Object to processing based on legitimate interests or direct marketing.

• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at enquiries@skylinescaffoldinggroup.co.uk. We aim to respond to all valid requests within one calendar month.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, optimize user experience, and analyze website performance.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

11. How to Complain

If you have any concerns or complaints about how we handle your personal data, please contact us first so we can resolve the issue.

If you remain unsatisfied, you have the right to lodge a complaint with the UK data protection authority:

• Authority: Information Commissioner's Office (ICO)

• Website:www.ico.org.uk

• Helpline: 0303 123 1113

• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

12. Changes to This Privacy Policy

We review and update this Privacy Policy regularly to reflect changes in our legal obligations or how we process personal data. Any updates will be posted on this page with an updated "Last Updated" date.